Shipping & Returns

Worldcaching.com ships all parcels surface unless the customer wishes to pay extra for AIR mail service. Worldcaching.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Items generally take about one week or less in North America and about 10 days internationally but may take longer, depending on your location.

International orders, please contact our Customer Service geocachers with your preference for shipping- surface/air/express.

Special and Custom orders may also take longer to process. Ask our Customer Service GeoRepresentatives for shipping details when you place your order.

We will gift wrap for a $3.00 charge. You may send any items purchases at worldcaching as a gift. Simply indicate the shipping address different from your home address and please drop us an email with any further instructions.

Orders that are divided into two addresses for shipping may be charged additional shipping costs. Please contact us though before payment.

If you did not get an order in good time, please contact us by sending an email to sales@worldcaching.com and our Customer Service geocachers will be happy to help. We will do our best to find out what happened and to see that your order makes it to you.

All items may be shipped in bulk..

Worldcaching.com offers a 30-day Money Back Guarantee on all items. Please contact us as soon as possible at sales@worldcaching.com if you are not happy with your order so that we may rectify it immediately. Refund does not include shipping charges and a $15 restocking fee may be charged.

We reserve the right to replace defective items with the same or similar item only, within 30 days from the shipment date. Defective replacements are shipped via Standard Ground shipping. Other shipping methods are available at additional cost. We apologize for any inconvenience. Items damaged during shipping will not be our responsibility.

Unless the return is the result of our shipping error, Worldcaching.com will share in the shipping costs for defective item(s). You are responsible for the cost of shipping the defective item(s) to us, and we will then ship the replacement item to you at no cost.

If you need to cancel an order for any reason, please contact us directly at sales@worldcaching.com for assistance. If your order has not already shipped we will be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Customer Satisfaction Return Policy.
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